Susan Conway - General Manager

Susan has been insurance for 35 years and is a specialist in fleet and liability insurance. She’s been integral to Ilkeston since 2004 and became the General Manager in 2019. Away from the office Susan spends much of her watching her son playing football.

Dawn Hunter - Office Manager

Dawn joined Coversure 13 years ago after a lengthy break from insurance to raise her family. In that time she has progressed from an admin assistant to managing a large fleet insurance account and became our office manager in 2017.

Richard Cowan - Accounts Handler

With over twenty years’ experience – 15 of which has been with Coversure – Richard is a key member of the team. He holds a BTEC National Diploma in Business and Finance and while his specialism is fleet insurance, he also deals with truck insurance.

Jake Walters - Accounts Handler

Jake is a seasoned insurance professional with 10 years’ experience to his name. During that time he has become a specialist in liability and general commercial lines. Away from the office, Jake enjoys playing Sunday league football.

Susan Barnes - Accounts Handler

Sue is an experienced insurance professional who has worked in the industry for over 35 years across both personal and business insurance. When not at work she enjoys reading autobiographies and eating out with family and friends.

Angela Carter - Accounts Handler

Angela has worked in insurance since leaving school -‘a long time ago!’ She began with Coversure over 20 years before leaving and returning in 2014. Angela is married with 2 children and enjoys gardening, walking and supporting Notts County.

Sarah Usher - Accounts Handler

Sarah has been with Coversure since she was as 17, so including her career break to be with her children she now has over 20 years of Coversure experience to her name. Over the years Sarah has amassed a huge amount of insurance industry knowledge.

Kyle Warner - Accounts Handler

Kyle has been in the insurance industry 6 years. He has an excellent knowledge of a range of insurance sectors - everything from fleet, plant, special types and engineering. Kyle gained his Certificate in Insurance (Cert CII) in 2018.

Katie Riley - Accounts Handler

Katie joined us in 2016 as a member of the administration team. Since then, Katie has progressed in the sales team specialising in goods in transit, property owners and travel insurance policies. Away from work, Katie enjoys spending time with her young son.

Conor Fowkes - Accounts Handler

Conor has been with us touching 3 years now – and has started to build up his own book of business. He specialises in a range of sectors – such as liability, engineering and special types.

Wendy Smith - Senior Sales Advisor

Wendy is an another insurance veteran with over 30 years of experience in the industry. Wendy is married with one child and in her spare time enjoys being outdoors, walking and socializing with friends.

Sophie Timms - Senior Sales Advisor

Sophie joined us as a member of the administration team in 2019 and comes from a customer service background. Sophie has a young daughter and outside of work she enjoys socialising with friends and family, going to the gym and horse riding.