Coversure Insurance Services are delighted to announce their return to Scotland with the opening of their new Falkirk office. The opening of the Falkirk office – Coversure’s third new office in the last 12 months – will enable businesses and residents to receive the outstanding independent insurance service for which Coversure has become renowned over the past 30 years.
A New Office In Experienced Hands
Coversure Falkirk is owned and run by Graham Lilley, a seasoned professional with over 20 years’ experience in the insurance industry. Having worked for some of the biggest names in the sector including Lloyds of London, Giles Insurance Brokers and Westinsure, Graham has expertise in many areas of insurance from broking and underwriting to claims and agent management. His wealth of knowledge will allow him to offer local businesses and residents an exceptional level of service.
A Welcome Return To Scotland For Coversure
The opening of the Falkirk office represents a welcome return to Scotland for Coversure who have been without a Scottish office since 2004. Commenting on the opening, Graham said:
‘Coming from an insurance family, it has long been my ambition to open and run my own business. When looking for a partner to support me, I chose Coversure. The expertise they provide with marketing, compliance and IT, coupled with the access to their extensive panel of insurers and their products, will be invaluable in supporting me in building my business by looking after the insurance needs of businesses and consumers in central Scotland’.
Coversure’s Managing Director, Sarah Darling shared her joy at the opening of the new office by saying;
‘For Coversure it’s not just about the physical high-street presence; it’s more about customer service some of our offices are based on industrial estates, within serviced office suites or in mixed usage locations. What’s important is having a place that the customer can go to and see someone should they wish to do so.”
The business increasingly offers an omnichannel proposition, which allows customers to interact in whichever way they choose, this could be by physically coming to see us, speaking to us over the phone or online, it’s a blended service offering that is clearly popular, given we have been able to buck the market and achieve sustained organic office growth. Our offices have both insurance knowledge and a deep understanding of the local area’s needs. They allow people to get to know their broker personally and build a really good relationship with them.’
Coversure: Committed To Community Insurance Provision
The opening of the Falkirk office – Coversure’s third new venture in the past year – demonstrates their continued commitment to providing a physical insurance presence that local communities can easily access. While other brokers are retreating from the High Street, Coversure sees it as an area for continued growth and they have plans for the creation of more sustainable, long-term businesses in the near future.